“Listen” to customer and agent interactions to provide suggested answers, appropriate feedback, and next steps within any agent desktop interface
Reduce Handle Times
Reduce average handle time by providing agents with correct information in a timely manner.
Agent-Customer Connection
Let agents excel at human empathy and soft skills while reducing training ramp ups and speed to proficiency.
Reduce Transfer Rates
Increase concurrency for live chat agents and reduce transfer rates.
Self-Service Solutions
Allow agent interactions to improve self-service content.
Integrate with Existing Tech
Easily integrate with RPA solutions, articles, knowledge management systems, CRMs , or home grown back-end systems to allow agents to focus more on the customer, not finding resources.
Reduce Wrap-Up Times
Automate disposition notes with agent editing to reduce wrap-up times.
Enable Work from Anywhere
Enable work from home with agent assistance that ensures consistency, trust, and compliance.
