Reduce average handle time by providing agents with correct information in a timely manner.
Let agents excel at human empathy and soft skills while reducing training ramp ups and speed to proficiency.
Increase concurrency for live chat agents and reduce transfer rates.
Allow agent interactions to improve self-service content.
Easily integrate with RPA solutions, articles, knowledge management systems, CRMs , or home grown back-end systems to allow agents to focus more on the customer, not finding resources.
Automate disposition notes with agent editing to reduce wrap-up times.
Enable work from home with agent assistance that ensures consistency, trust, and compliance.
Connect with Pulse to review for agent QA & QM.