Speakeasy AI recognized for bringing intelligence to interactive voice response systems
Old Greenwich, CT – March 13, 2019
Speakeasy AI is proud to announce our selection by CIO Applications magazine for their Top 10 Voice Recognition Solutions in 2019 edition.
The annual list of companies is selected by a panel of industry experts and members of the CIO Applications editorial board who research and analyze voice recognition companies and their solutions to determine which ones have demonstrated innovative technologies, forward thinking methodologies and outstanding customer service. The list, which appeared in the February edition of CIO Applications magazine, represents companies that can deliver voice recognition services and solutions to help organizations handle unique challenges across their enterprise knowledge, tools and resources. Speakeasy AI was especially lauded for our solutions’ ability to integrate any AI platform with any enterprise IVR, thereby bringing intelligence to interactive voice response systems.
“Speakeasy AI is honored to be recognized and selected by CIO Applications’ panel of experts,” said CEO, Frank Schneider. “As voice solutions continue to dominate the CX landscape from smart speakers to virtual assistants, we are proud that our speech-to-intent solution will be at the forefront of the Voice First movement.”
To view a complete Top 10 Voice Recognition in 2019 list, visit https://voice-recognition.cioapplications.com/vendors/top-10-voice-recognition-solutions-2019-rid-144.html.
To view the CIO Applications feature on Speakeasy AI and CTO, Moshe Villaizan, visit
About Speakeasy AI
Our mission is to make it easier for businesses to understand and respond to their customers’ needs in voice with AI. We accomplish this mission by using the world’s first and only Speech-to-Intent™ solution. Combined with our end-to-end reporting, our solution provides real-time insights into understanding customers’ intents, needs and outcomes. And since an AI platform is only as good as its improvement cycle, we enable rapid updates to ensure wins are delivered on the day you launch. With our voice AI solutions and our team’s proven expertise, we work tirelessly to provide better voice experiences and deliver understanding as a service. Discover your ROI today via a Speakeasy AI listening engagement – start here at http://www.speakeasyai.com.
|Speakeasy AI Speech to Intent||Benefits|
|Method of operation||The recognition process is divided into a pipeline of different micro-services that is mapped directly onto the corpus used to train the system.||Our speech to intent system bypasses the issues of traditional speech to text where accents or poor audio signal affects the outcome greatly. The Speech to Intent system only matches against known content in the AI system, giving a much better match percentage.|
|Implementation||The existing corpus of alternates in the AI system is used to set up the Speech to Intent system.||The system can be setup quickly because the content already exists. All of the special words and products are immediately recognized by the system.|
|Accuracy||We have seen over 80% accuracy in testing with a well-developed corpus.|
|Maintenance||Within the Speakeasy AI admin console it is easy to see questions that have been misunderstood and instantly assign alternates to improve the accuracy. Additional content can be added and in production within minutes.||The matching can be set up specifically to understand what is being said in the context of the business deployment. Maintenance is instant and completely controlled by the company.|
|Resources||The SpeakeasyAI Speech to Intent system requires fewer resources than speech to text systems.|