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Glossary of Terms | Conversational AI, IVR, IVA – Speakeasy AI

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Glossary of Terms | Conversational AI, IVR, IVA – Speakeasy AI
What’s the difference between AI and machine learning? What does IVR stand for, and how is it different from IVA? In the cross-section between AI a…
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Can Conversational AI Predict Customer Needs Before Your CX Team’s First Touchpoint?  
How much time is a customer willing to spend interacting with your virtual assistants before they leave in frustration?  Similarly, how long does i…
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Get AI Contact Center support with Speakeasy AI and OutPLEX
Are you looking to provide digital-first engagement with human agent support? Lean on Speakeasy AI and OutPLEX to solve customers’ needs with…
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10 Reasons to Automate Quality Assurance for Contact Center Agents
Contact centers are under pressure to provide excellent customer service while keeping costs low. One way to achieve these goals is by automating q…
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How Do Cable Providers Offer Customer Service At Scale?
65% of Americans are still paying for cable TV. When it comes to TV and internet, customers want their problems resolved yesterday. It’s a ta…
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5 Ways Contact Center AI Can Benefit Financial Institutions
Contact Center AI empowers banks with the ability to offer excellent customer experiences. With modern ways to connect with customers, the standard…
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Customer Service During The Holidays Can Be Frictionless
The holiday shopping season offers an opportunity to build meaningful experiences for customers. Shopping is done almost exclusively online, which …
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How Can AI Enable the Guest Experience?
Have you heard of the term revenge travel? After being in lockdown for over a year, many people experience a heightened sense of wanderlust that ex…
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Digital Transformation Has Always Been About Voice
Conversational AI technology was in the making long before we started talking about digital transformation. It started in 1952 when Bell Laboratori…
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3 Reasons Global Companies Invest in Conversational AI
According to Gartner, conversational AI — such as virtual assistants, chatbots, and conversational user interfaces — remains a top priority investm…
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