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10 Reasons to Automate Quality Assurance for Contact Center Agents

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10 Reasons to Automate Quality Assurance for Contact Center Agents
Contact centers are under pressure to provide excellent customer service while keeping costs low. One way to achieve these goals is by automating q…
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How Do Cable Providers Offer Customer Service At Scale?
65% of Americans are still paying for cable TV. When it comes to TV and internet, customers want their problems resolved yesterday. It’s a ta…
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5 Ways Contact Center AI Can Benefit Financial Institutions
Contact Center AI empowers banks with the ability to offer excellent customer experiences. With modern ways to connect with customers, the standard…
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Customer Service During The Holidays Can Be Frictionless
The holiday shopping season offers an opportunity to build meaningful experiences for customers. Shopping is done almost exclusively online, which …
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How Can AI Enable the Guest Experience?
Have you heard of the term revenge travel? After being in lockdown for over a year, many people experience a heightened sense of wanderlust that ex…
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Digital Transformation Has Always Been About Voice
Conversational AI technology was in the making long before we started talking about digital transformation. It started in 1952 when Bell Laboratori…
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3 Reasons Global Companies Invest in Conversational AI
According to Gartner, conversational AI — such as virtual assistants, chatbots, and conversational user interfaces — remains a top priority investm…
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Use An AI-Powered Guest Experience to Reduce Costs & Improve Sales for Your Hotel Brand
Investing in your customer experience will directly impact your sales.  8 out of 10 of your customers will decide not to buy from you due to a bad …
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Use Contact Center AI To Close Deals Better and Faster
Next gen Contact Center AI (CC AI) offers an omnichannel solution that helps to significantly reduce friction for customers and agents. By reducing…
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An AI-powered contact center knows your customer’s intent
The Need for Smart Speed  There is little doubt that the pandemic has slowed things down. But what it also did is accelerate the need for contact c…
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