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Glossary of Terms | Conversational AI, IVR, IVA – Speakeasy AI

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Can Conversational AI Predict Customer Needs Before Your CX Team’s First Touchpoint?

How much time is a customer willing to spend interacting with your virtual assistants before they leave in frustration? Similarly, how long does it take…

Get AI Contact Center support with Speakeasy AI and OutPLEX

Are you looking to provide digital-first engagement with human agent support? Lean on Speakeasy AI and OutPLEX to solve customers’ needs with the b…

10 Reasons to Automate Quality Assurance for Contact Center Agents

Contact centers are under pressure to provide excellent customer service while keeping costs low. One way to achieve these goals is by automating quality…

Latest Posts

Glossary of Terms \| Conversational AI, IVR, IVA – Speakeasy AI	What’s the difference between AI and machine learning? What does IVR stand for, and how is it different from IVA? In the cross-section between AI a…	Read More
Can Conversational AI Predict Customer Needs Before Your CX Team’s First Touchpoint?	How much time is a customer willing to spend interacting with your virtual assistants before they leave in frustration? Similarly, how long does i…	Read More
Get AI Contact Center support with Speakeasy AI and OutPLEX	Are you looking to provide digital-first engagement with human agent support? Lean on Speakeasy AI and OutPLEX to solve customers’ needs with…	Read More
10 Reasons to Automate Quality Assurance for Contact Center Agents	Contact centers are under pressure to provide excellent customer service while keeping costs low. One way to achieve these goals is by automating q…	Read More
How Do Cable Providers Offer Customer Service At Scale?	65% of Americans are still paying for cable TV. When it comes to TV and internet, customers want their problems resolved yesterday. It’s a ta…	Read More
5 Ways Contact Center AI Can Benefit Financial Institutions	Contact Center AI empowers banks with the ability to offer excellent customer experiences. With modern ways to connect with customers, the standard…	Read More
Customer Service During The Holidays Can Be Frictionless	The holiday shopping season offers an opportunity to build meaningful experiences for customers. Shopping is done almost exclusively online, which …	Read More
How Can AI Enable the Guest Experience?	Have you heard of the term revenge travel? After being in lockdown for over a year, many people experience a heightened sense of wanderlust that ex…	Read More
Digital Transformation Has Always Been About Voice	Conversational AI technology was in the making long before we started talking about digital transformation. It started in 1952 when Bell Laboratori…	Read More
3 Reasons Global Companies Invest in Conversational AI	According to Gartner, conversational AI — such as virtual assistants, chatbots, and conversational user interfaces — remains a top priority investm…	Read More

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