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10 Reasons to Automate Quality Assurance for Contact Center Agents

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How Do Cable Providers Offer Customer Service At Scale?

65% of Americans are still paying for cable TV. When it comes to TV and internet, customers want their problems resolved yesterday. It’s a tall ord…

5 Ways Contact Center AI Can Benefit Financial Institutions

Contact Center AI empowers banks with the ability to offer excellent customer experiences. With modern ways to connect with customers, the standard for s…

Customer Service During The Holidays Can Be Frictionless

The holiday shopping season offers an opportunity to build meaningful experiences for customers. Shopping is done almost exclusively online, which strain…

Latest Posts

10 Reasons to Automate Quality Assurance for Contact Center Agents	Contact centers are under pressure to provide excellent customer service while keeping costs low. One way to achieve these goals is by automating q…	Read More
How Do Cable Providers Offer Customer Service At Scale?	65% of Americans are still paying for cable TV. When it comes to TV and internet, customers want their problems resolved yesterday. It’s a ta…	Read More
5 Ways Contact Center AI Can Benefit Financial Institutions	Contact Center AI empowers banks with the ability to offer excellent customer experiences. With modern ways to connect with customers, the standard…	Read More
Customer Service During The Holidays Can Be Frictionless	The holiday shopping season offers an opportunity to build meaningful experiences for customers. Shopping is done almost exclusively online, which …	Read More
How Can AI Enable the Guest Experience?	Have you heard of the term revenge travel? After being in lockdown for over a year, many people experience a heightened sense of wanderlust that ex…	Read More
Digital Transformation Has Always Been About Voice	Conversational AI technology was in the making long before we started talking about digital transformation. It started in 1952 when Bell Laboratori…	Read More
3 Reasons Global Companies Invest in Conversational AI	According to Gartner, conversational AI — such as virtual assistants, chatbots, and conversational user interfaces — remains a top priority investm…	Read More
Use An AI-Powered Guest Experience to Reduce Costs & Improve Sales for Your Hotel Brand	Investing in your customer experience will directly impact your sales. 8 out of 10 of your customers will decide not to buy from you due to a bad …	Read More
Use Contact Center AI To Close Deals Better and Faster	Next gen Contact Center AI (CC AI) offers an omnichannel solution that helps to significantly reduce friction for customers and agents. By reducing…	Read More
An AI-powered contact center knows your customer’s intent	The Need for Smart Speed There is little doubt that the pandemic has slowed things down. But what it also did is accelerate the need for contact c…	Read More

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