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Can Conversational AI Predict Customer Needs Before Your CX Team’s First Touchpoint?  

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Use Contact Center AI To Close Deals Better and Faster
Next gen Contact Center AI (CC AI) offers an omnichannel solution that helps to significantly reduce friction for customers and agents. By reducing…
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An AI-powered contact center knows your customer’s intent
The Need for Smart Speed  There is little doubt that the pandemic has slowed things down. But what it also did is accelerate the need for contact c…
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Omnichannel CX: An Evolution You Can’t Afford to Miss
For many businesses the pandemic changed the game. One of the major shifts that took place relates to digitization, which has become a prerequisite…
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4 Ways AI-Powered Contact Centers Create Super Agents
There is no doubt that the pandemic has slowed things down. It also did is accelerate the need for contact center support. Demand for contact acros…
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Conversational AI Has a Big Role in Travel This Year
The travel industry has been through the proverbial wringer during the past two years. With the pandemic restrictions easing, travel is undergoing …
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Speakeasy AI and Creative Virtual Announce First Shared Enterprise Customer Using Integrated Solution for Conversational AI
OLD GREENWICH, Conn. (PRWEB) September 29, 2020 — Speakeasy AI and Creative Virtual today jointly announced their first shared enterprise cus…
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Introducing Speakeasy AI – Voice Recognition That Actually Understands Customers
From cable companies to hotel chains to banks – the days of customers calling say and pray are over. The best customer experiences begin with under…
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Speakeasy AI Selected For 2019 Top 10 Voice Recognition Solutions by CIO Applications Magazine
Speakeasy AI recognized for bringing intelligence to interactive voice response systems Old Greenwich, CT – March 13, 2019 Speakeasy AI is pr…
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Speakeasy AI proud to partner with Genesys
It’s always exciting when we can add new partner relationships to help serve our customers better, and we are proud to announce that Genesys …
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A Brief History of ASR: Automatic Speech Recognition
Our friends at Descript begin a series on the evolution of ASR with the piece below. We at Speakeasy AI are excited about how our revolutionary app…
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