Digital IVA

A frontline digital expert for all your customer interactions

Sky, a digital IVA, understands customer needs and provides self-service across all digital touchpoints by familiarizing with your existing knowledge stack and bots.

Digital IVA Features

Bot Builder

Sky’s conversation flows enable you to leverage expert bots you’ve already deployed.

Handle topic changes

Allows for digital bot building that doesn’t break when customers change topics.

Enhance existing bots

Form an AI huddle of bot experts, fronted by Sky, to solve customer issues and get them the right information consistently.

BYOB Integration

No need to update pieces of content in multiple places

Streamline all your customer interactions with Sky.

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